Website & Company Policies

Updated: May 15, 2025

For the purpose of this statement Ultra Seat Corporation will be known as “Ultra Seat”.

We may change any of these Terms and Policies at any time. By using the Site after a change, you agree to follow and be bound by the Terms as changed.

Terms of Use

Site Contents

You should assume everything you see, hear, or otherwise receive from or on the Site (the Contents) is copyright, trademark, trade dress or other intellectual property owned and/or licensed by Ultra Seat. The Contents include images, illustrations, designs, icons, photographs, trademarks, logos, text, software, sounds, music, the Site as a whole and any other materials at the Site.

You may use or download the Contents solely for your personal, noncommercial purposes, provided you keep all copyright and other proprietary notices with them. No other type of use is permitted. Downloading or copying Content does not transfer any right, title or interest in any Content to you. The downloading or export of software or technical data from this Site to any jurisdiction in violation of Canadian export laws is strictly prohibited.

User Comments and Submissions

We welcome your comments regarding our Site, our products and our services. However, any idea, suggestion, or other information you transmit to the Site is, and will be treated as, nonconfidential and nonproprietary. Please review our Privacy Policy Statement for more information.

You promise that no information or material you transmit to Ultra Seat, will violate anyone else’s right, including copyright, trademark, privacy or other rights. You may not transmit any information that is or contains threatening, libelous, defamatory, scandalous, inflammatory, pornographic, profane or otherwise unlawful, abusive or obscene material. You shall be solely responsible for the content of any Comments you make. Ultra Seat is not responsible or liable for the content of information that others post at or transmit to the Site, for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography or profanity contained in any such information, or for the conduct of any Site user.

Pricing Information

Prices are valid and effective only in Canadian currency at www.ultraseat.ca and American currency at www.ultraseat.com .

Links to Other Sites

If you have any concerns regarding any outside site linked to or from the site, please direct them to Ultra Seat or operator of the site. Ultra Seat is not responsible for any outside sites, services or other materials linked to or from the Site, and disclaims all liability for any injury you may experience by using such materials.

Disclaimer

Your use of the Site is at your own risk. Ultra Seat PROVIDES THIS SITE, ALL CONTENTS, AND ALL SERVICES OFFERED THROUGH OR FROM THE SITE AS IS WITHOUT EXPRESS OR IMPLIED WARRANTY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. Some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Ultra Seat also does not warrant that your use of the Site, the operation or function of the Site, or any services offered through or from the Site, will be uninterrupted or error free, that defects will be corrected, or that this Site or its server are free of viruses or other harmful elements.

Ultra Seat does not make any representations regarding the currency, accuracy or reliability of information on this Site. Ultra Seat SHALL NOT BE LIABLE FOR ANY DAMAGES RELATED TO YOUR USE OF OR INABILITY TO USE THIS SITE, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, SPECIAL, COMPENSATORY OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOSS OF OR DAMAGE TO PROPERTY.

If you are dissatisfied with the Site, any of its Contents, or any of these Terms, we would like to hear from you. You may contact us at contactus@ultraseat.com. However, your sole and exclusive legal remedy is to stop using the Site.

Indemnification

You agree to defend, indemnify and hold Ultra Seat harmless from and against any claims, damages, costs and expenses, including attorney’s fees, arising from or related to your use of the Site or your violation of any of these Terms and Conditions.

Miscellaneous

Unless otherwise specified, Ultra Seat displays this Site and the Contents solely to market and promote. Ultra Seat controls and operates this Site from its offices in Acheson, Alberta, Canada.

These Terms shall be construed according to Canadian Law, without regard to conflicts of laws. Any dispute arising under or relating to these Terms, the Contents, the use of the Site, or products or services purchased using this Site, shall be resolved exclusively by the provincial courts of Alberta, Canada. Your use of the Site constitutes your consent to the jurisdiction and venue of said courts with respect to any such dispute.

These Terms are the entire agreement between you and Ultra Seat relating to the Site or its Contents. Any other agreements between you and Ultra Seat are superseded and have no force or effect.

Termination

If Ultra Seat believes you have failed to comply with these Terms, or for any other or no reason, Ultra Seat, may deny you access to the Site immediately without notice. The restrictions, including restrictions with respect to the Content, disclaimers and liability limitations in these Terms shall continue to apply. Upon denial of access, you must promptly destroy all Content downloaded or obtained from this Site, as well as all copies of Content.

Terms of Sale:

The following terms and conditions of sale (“Terms and Conditions”) regulate the sale of seating products by Ultra Seat
Corporation Ltd. (“Ultra Seat”) to “Customers” worldwide. By using the website and/or placing orders with Ultra Seat, Customers agree to be bound by and accept these Terms & Conditions.

Quotes & Orders

∙ Quotations provided in writing by Ultra Seat will be valid for the duration stated on the quotation or 30 days from the date
issued.
∙ Orders may be placed by phone, fax, e-mail, or submitted on the website.
∙ Acknowledgement of receipt of an order does not constitute acceptance of the order by Ultra Seat. Orders are not binding on Ultra Seat unless accepted by Ultra Seat. Acceptance of an order occurs when the product ships.

Product Availability

∙ If the product ordered is not in stock, Ultra Seat will contact Customers with a revised delivery date, at which time
Customers may choose to accept the revised date or withdraw the order.
∙ Product lines change over time; Ultra Seat reserves the right, without liability or notification, to cease to make available any or all products.
∙ Ultra Seat may ship products which have similar specifications to the product(s) originally ordered. Ultra Seat will contact Customers regarding significant differences in products and/or pricing prior to shipping at which time Customers may choose to accept the changes or withdraw the order.

Price & Terms

∙ Prices are subject to change.
∙ Ultra Seat makes every effort to ensure product is listed with correct information and pricing. In the event of typographical error, Ultra Seat shall have the right to refuse or cancel the order.
∙ All prices exclude applicable taxes. Ultra Seat will add the appropriate sales tax to each order based on where the product is shipped and the sales tax rate(s) in effect at the time of shipping.

Payment Options

∙ Payment is due prior to product being shipped, known as “Cash Sale” transactions, unless on approved credit terms with Ultra Seat.
∙ Visa and MasterCard are accepted forms of payment for Cash Sale transactions only. Ultra Seat also accepts cheques, wire transfers, and EFT (Electronic Funds Transfer) for Cash Sale transactions, as well as on approved credit terms.
∙ Payments on trade credit account balances are due 30 days from date of invoice.

Shipping

∙ All purchases are F.O.B. the nearest stocked Ultra Seat distribution centre.
∙ Ultra Seat will not assume the responsibility for any damages or shortages of goods, after the Bill of Lading has been acknowledged by;
a) The Carrier or his Agents, or
b) Anyone designated by the Purchaser.

Return Policies

∙ All product returns must be unused, in resalable condition, with freight prepaid, and must be authorized by Ultra Seat Corporation with a Return Goods Authorization (RGA) number prior to return.
∙ No returns accepted after 30 days from the date of invoice.
∙ Product returns are subject to a 15% restocking charge (some exceptions apply).
∙ All Canadian product returns must be shipped to Ultra Seat’s distribution centre in Acheson, Alberta. All U.S. product returns must be shipped to Ultra Seat’s distribution centre in Portland, OR.
∙ Upon inspection, trade account customers will receive bill adjustments for use against future purchases. Cash Sale returns will be refunded against the credit card used for the original purchase, or by cheque payable to the entity on the original bill of sale.

Additional Fees (may apply)

∙ Restocking Fee: 15% restocking charge on product returns (some exceptions apply).
∙ Freight: Fee to ship product prepaid on Ultra Seat carrier account.
∙ Handling Fee: Ultra Seat delivers invoices by fax or email to the Customer contact provided when trade accounts are established. Invoices sent via postal mail will be subject to a $2.00 handling fee per invoice. Invoices are included with the shipment on all cash sale transactions.
∙ Transaction Fee: All incoming wire transfers will be assessed a minimum $20.00 transaction fee.
∙ Refund Credit Balance on Account: Credit balances on account may be refunded by cheque issued to the account holder’s name when requested in writing, less a $20.00 administration fee.
∙ Interest on Account: We reserve the right to charge interest of 2% per month (24% per annum) on all outstanding account balances. Overdue accounts may be placed on hold and/or payment terms revised based on management’s discretion.

Why A Privacy Policy?

Introduction

Welcome to ultraseat.com/.ca (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ultraseat.com/.ca, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data: Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you register on the Site, fill out a contact form, or otherwise interact with us.

Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.

Cookies and Tracking Technologies: We may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize the Site and improve your experience.

Use of Your Information

We use the information we collect to:

Operate, maintain, and improve our Site
Respond to your comments, questions, and requests
Send you administrative information, such as updates, security alerts, and support messages
Monitor and analyze usage and trends to improve your experience
Prevent fraudulent transactions and monitor against theft

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

Your Privacy Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we collect about you. To exercise these rights, please contact us at contactus@ultraseat.com.

Children’s Privacy

We do not knowingly collect information from children under the age of 13. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Date” at the top of this page. We encourage you to review this Privacy Policy periodically. You may opt-out of any posted change to our collection, use or disclosure of your personal information by sending us an email. If you have any questions regarding this Privacy Policy, please contact us.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Ultra Seat Corporation
#100, 24925 117 Avenue, Acheson, Alberta, Canada, T7X 6C2
Email: contactus@ultraseat.com

Outside North America: 1 (780) 962-0411

Toll Free in North America: 1-800-667-SEAT (7328)

Shipping Policy

Shipping Rates and Times

Shipping rates vary depending on region and are calculated when your shipping information is entered during the checkout process. Most orders ship within 2-3 business days from the time the order is placed. Please note that transit times for the delivery method you select do not include order processing time.

Inventory Level, Back Orders, and Pre-order Items

Inventory Levels: Our website offers products based on inventory available in all our warehouses combined. Therefore, there is the possibility that an item you purchase may be shipped from one of our other warehouse locations. You will be contacted in 1-2 business days if you need to make a substitution on an unavailable item.

Backorders: Most items available for purchase online will be in stock, however, due to fluctuations in Internet sales, and variations in our various warehouse inventories certain items may not be available. If your order contains an item that is on backorder, your order will not ship until the item is in stock unless requested to ship incomplete. The amount of time for out of stock products to be replenished at our warehouses varies. Please contact us PRIOR to placing your order if you would like to know if the items you would like to buy are in stock at the warehouse nearest you. You will be charged for your ENTIRE order at the time of purchase.

Pre-order items: Product listed as a pre-order item online are not currently in stock. However, you will be charged for pre-order items at the time of checkout. If you place an order for multiple items that includes one or more pre-order items, the entire order will be held until it can be shipped complete unless requested to ship incomplete.

Duties and Taxes

Canadian Orders - orders shipping to a Canadian address will ship from our Canadian warehouses and are subject to applicable provincial and federal sales taxes.

U.S. Orders - orders shipping to a U.S. address will ship from our U.S. warehouses if stock is available, or our Acheson, Alberta, Canada warehouse. If shipping from Canada the receiver is responsible for duties, taxes, and/or tariff surcharges.

International Orders - orders shipping to addresses other than within Canada or the U.S. will ship from our Acheson, Alberta, Canada warehouse and the receiver is responsible for duties, taxes, and/or tariff surcharges.